Items can be returned for a full refund if you contact us within 14 calender days of receiving your item, provided that the item is returned undamaged and in a condition that indicates you have subjected it to normal use only.
Items should be returned as they were originally packaged. The customer is responsible for the safe return of all items.
Custom work/orders made at the customers request cannot be refunded.
We reserve the right to offer only a partial refund if the goods you are returning have been damaged, devalued or used otherwise in accordance to what would be deemed reasonable, normal use.
All guitars are shipped free of charge with tracked courier services. Tracking numbers will be provided to you.
All guitars are supplied with hard cases, and are packed securely inside cardboard boxes for transportation.
8 Linnet Lane